SUPPORT

Help you finish the job.

Clear information, without hidden terms.

What to include

Include your .myshopify.com store domain, product title, approximate time of the issue, and job ID from Activity history. Do not send passwords, Shopify access tokens, or OpenAI API keys.

Before contacting support

Check Activity history. If a job needs review, check the actual product images in Shopify Admin before retrying publication. Reserved credits are refunded automatically for cancelled jobs that have not started.

Uninstalling the app

Uninstall the app from Apps in Shopify Admin to remove its store access. Images remaining in Shopify Files can be managed in Shopify Admin.